Shah, R., Ball, G. P., & Netessine, S. (2017). Plant operations and product recalls in the automotive industry: An empirical investigation. Management Science, 63(8), 2439-2459. (https://doi.org/10.1287/mnsc.2016.2456)
- Using samples from auto manufacturing plants, this article demonstrates the positive relationship between the plant utilization and the likelihood of resulting a recall.
Corbett, C. J., Montes-Sancho, M. J., & Kirsch, D. A. (2005). The financial impact of ISO 9000 certification in the United States: An empirical analysis. Management science, 51(7), 1046-1059. (https://doi.org/10.1287/mnsc.1040.0358)
- Using event study fashion, this article seeks to identify both short-term and long-term implications of receiving an ISO-9000 certification.
Guajardo, J. A., Cohen, M. A., Kim, S. H., & Netessine, S. (2012). Impact of performance-based contracting on product reliability: An empirical analysis. Management Science, 58(5), 961-979. (https://doi.org/10.1287/mnsc.1110.1465)
- This article suggests that even the type of contract (time and material contracts and performance-based contracts) with the manufacturer can have impact over the product reliability.