Evaluating the quality of manufactured products can be straightforward because they are tangible. But the evaluation of services, which are intangible, can be more involving. According to the Evans and Lindsay, existing research suggest the following five principal dimensions that influence customer’s perception on service quality. As you can see, the level of effort the […]
To read the full article, please visit: https://hbr.org/2017/09/why-do-we-undervalue-competent-management References: Sadun, R., Bloom, N., & Van Reenen, J. (2017). Why do we undervalue competent management. Harvard Business Review, 95(5), 120-127. Porter, M. E. (1996). What is strategy?. Harvard business review, 74(6), 61-78.
These are useful Excel formulas for your operations management, quality management courses etc..
Here is the listed of videos I prepared during this semester. Since the Youtube is not showing all the videos at once for your view convenience, I prepared this space for you.
Mach 10, 2020, our university required all lectures be delivered online due to the COVID19. I put together a list of tools that you may find useful for teaching online.
Sampling distribution is an important concept in statistics. We rely on sampling distributions (e.g., sample mean and sample proportion) to make decisions about whether to accept or to reject the hypotheses about the population properties. Students usually have tough time understanding the concept due to its highly theoretical nature. The attached Excel spreadsheet can help […]
I developed this lecture note spring 2020 using R markdown for the first time. It supports the compilation of R, Markdown, and LaTex code at the same time! I was really impressed. http://www.compsaver.net/StatsNotes/02-13-2020%20Chapter%206.%20Statistical%20Techniques.html#/ Markdown Code:
This one problem type that confuses the most. Price Break models are used where the price of inventory varies with the order size. In these models the economic order quantity is calculated for each price and compared to the amount of inventory that will be available at that price.